Problem - fwm start failure on mds

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Check Point Profressional Services

Problem description:

  1. mds fails to fuly start up
  2. problem with guis connecting to CMA/CLM from MDG
  3. mdsstat shows MDS fwm down after mdsstart


Troubleshooting steps

start fwm in debug mode (from mds environment) 

# mdsenv
# fwm -d mds
[Expert@r65_mdshost]# fwm -d mds
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] cpobj_get_plugin_conf_info: Could not open file (/opt/CPPIconnectra-R65/conf/plugin_groups.conf).
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_policy_create: version 5301.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_policy_add_name_to_group: finished successfully.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_policy_set_local_names: () names. finished successfully.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_policy_create: finished successfully.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_policy_read (/opt/CPshrd-R65/conf/sic_policy.conf): finished successfully.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_set_external_host_groups: 43 names. finished successfully.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_policy_add_name_to_group: finished successfully.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_policy_set_local_names: (local_sic_name) names. finished successfully.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_policy_add_name_to_group: finished successfully.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_policy_set_local_names: (171.186.108.253) names. finished successfully.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_policy_add_name_to_group: finished successfully.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_policy_set_local_names: ("CN=cp_mgmt_r65_mdshost,O=iproricNGX2..rsyqv9") names. finished successfully.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_apply_default_dn: ca_dn = [O=iproricNGX2..rsyqv9].
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_apply_default_dn: calling PM_policy_DN_conversion ..
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] PM_apply_default_dn: finished successfully.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 12
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] Error opening file /opt/CPshrd-R65/database//authkeys.C:: No such file or directory
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 12
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 12
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 32
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 12
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 12
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 32
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 32
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 11
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 31
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 11
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 11
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 31
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] ckpSSLctx_New: prefs = 31
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] peers addresses are
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] 171.186.108.253
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] sic_client_do_connect: using server local sic name.
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] is_command_no_need_for_license: it's ok to run this command, without special checking
[ 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] is_msp_environment_set_correctly> YES
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] CPPRODIS_init_error_logging_ex: initialized error logging for product 'FW1' application 'MDS'. Log file is not set.
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] raise_file_limit: raising limit from 1024 to 1024
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] FW Cleaner: Adding cleanup function FwmIsAliveMutex_Destroy() (0x80fb840, 0x1849)
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] Env Configuration:
(
       :type (opsec_info)
)

[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] Could not find info for ...opsec_sic_name...
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] Could not find info for ...opsec_sslca_file...
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] Could not find info for ...opsec_shared_local_path...
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] Could not find info for ...opsec_sic_policy_file...
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] Could not find info for ...opsec_mt...
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] opsec_init: multithread safety is not initialized
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:37] FW Cleaner: Adding cleanup function FwmDestroyOpsecEnv() (0x824afb0, 0x0)
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:38] fwa_db_init_with_scope: called
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:38] do_links_getver: strncmp failed. Returning -2
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:39] port found in reg 1024
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:39] cplog_localtcpip: found port 1024
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:39] Failed to connect to FWD (log connection).
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:39] resolver_gethostbyname: Performing gethostbyname for r65_mdshost
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:39] resolver_gethostbyname: Failed to resolve hostname 'r65_mdshost'
fw_ipaddr: Unable to resolve ipaddr for r65_mdshost: Resource temporarily unavailable
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:39] FW Cleaner: calling cleanup function FwmIsAliveMutex_Destroy() (0x80fb840, 0x1849)
[MDS 6217 2002609888]@r65_mdshost[20 Jul 15:41:39] FW Cleaner: calling cleanup function FwmDestroyOpsecEnv() (0x824afb0, 0x0)

hosts file doesn't contain mds hostname 

# cat /etc/hosts
192.168.1.100 -n    
# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost

Solution

fix hosts file 

mdsstop -m; mdsstart -m

[Expert@r65_mdshost]# mdsstat |grep MDS 

MDS            | 192.168.1.100 | up 6474   | up 6473  | up 6472  | N/R      |
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